Manpower development and organizational growth of service industry in Nigeria

This study examined effect of manpower development on organizational growth of service industry in Nigeria. The specific objectives are to: evaluate the effect of formal education on competitive advantage in Nigeria service industry, examine the effect of programmed instruction on large market share in Nigeria service industry. The research design used was descriptive survey methods. The sample size of 231 respondents was drawn from population of 548 employees of Wema Bank Plc, Sterling Bank Plc, First Bank of Nigeria Plc and Access Bank Plc in Asaba, Delta State which are the selected service industries. The method of data technique used were; regression, t-statistics, frequency table, mean and standard deviation. The following are the major findings of the study: (i)The study revealed that there is a positive significant effect of formal education on competitive advantage in Nigeria service industry because formal education provides opportunity to employee to get specialized training and skills capable promoting organizational competitive advantage (t-statistics (53.984) > critical value (0.000). (ii) The study revealed that there is a positive significant effect of programmed instruction on large market share in Nigeria service industry because programmed instruction provides management with special directive to employee to reduce the need for continuous direction and supervision (t-statistics (59.146) > critical value (0.000). The study recommended that employees of service industry in Nigeria should try to acquire formal education as it provides them with the opportunity to get specialized training and skills capable of promoting organizational competitive advantage.