The relationship between organizational culture, knowledge sharing behavior and job performance of bank employees: A case study of joint stock commercial banks in Ho Chi Minh City

This paper is carried out to analyze the relationship between organizational culture, knowledge sharing behavior and job performance of bank employees in joint stock commercial banks in Ho Chi Minh City. Collecting data about knowledge share uses official questionnaire with sample size of 569. The paper used the Cronabach’s Alpha criteria for analyse the reliability of the questional, Exploratory factor analysis (EFA), Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM) to analyze data for determine the causal relationship between organizational culture and job performance through knowledge sharing.

The main results of the paper point out the following points:

1. Testing SEM model shows that the results of organizational culture have a positive impact on knowledge sharing and same impact of knowledge sharing on job performance at every levels.
2. The AHP process support tool for analysed and selected the optimal policy for the bank employees. The paper has pointed out the limitations and also gave new research directions in the future.