Opinion survey on the quality of services provided by the Reference Health Center (RHC) in Commune VI of Bamako

This article is a survey of users' opinions on the quality of services provided by the Reference Health Center (RHC) in Municipality VI of Bamako. Measuring the satisfaction of users of health facilities has been a requirement in Mali since 2002 through the Health Orientation Law and the Hospital Law of Mali. This was later taken up in 2010 by the ANEH. The user opinion survey on the quality of services at the Reference Health Center in Bamako's Municipality VI is the measurement method used for this purpose. This choice can be explained by several factors: the need for patients to have access to quality care at a lower cost, the desire to be treated in a healthy environment with a technical platform that meets their expectations.

It should be pointed out at this level that the aim of this opinion survey is to find out the difficulties faced by users of the center and to give them the opportunity to make criticisms and suggestions for the improvement of hospital services. To achieve the objectives of this opinion survey, we used a quantitative approach. The methodology consisted of non-probability and convenience sampling (those who wanted to answer the questionnaire). A sample of 250 people from different communes in the district of Bamako was selected. The results collected and processed made it possible to gather the opinions and aspirations of users of the Reference Health Center (RHC) in Municipality VI of Bamako.