E ISSN: 2583-049X
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International Journal of Advanced Multidisciplinary Research and Studies

Volume 2, Issue 6, 2022

Impact of Technostress on the Performance of Banking Employees with Special Reference to Hambantota District



Author(s): Weerawarna PS, Chandrasekara PGRB

Abstract:

Technostress has been experienced since ancient times, but it's been even worse here at the start of the 21st century. Because of the increasing usage of information and communication technology in society, the subject of technostress should be examined in depth at workplaces. Over the past few decades, technology advancements had a significant impact on how banks provide their services with computers, cell phones, the internet, and other items. Employee had a negative reaction to technology because they provide extraordinary information flow speed and volume. Unfortunately, this has led to technostress and it negatively impacts employee performance. This research analyzes the concept of technostress experienced by end-users of information and communication technologies (ICT) and its impact on their performance with reference to Hambantota banking employees. The researcher examined the impact of technostress on the banking employee performance by firstly conceptualizing a framework for technostress to understand the determinants of technostress. Technostress is created by Techno overload, Techno invasion, Techno complexity, Techno insecurity, and Techno uncertainty. The defined population of the study is banking employees in the Hambantota district, and the researcher used the simple random sampling technique to collect data from BOC, People's Bank, NSB, HNB, Sampath Bank and Commercial Bank. The conceptual framework was investigated using data from 186 banking employees’ responses. Statistical approaches SPSS 20 version was used to analyze the data. The findings demonstrate that three types of technostress (techno overload, techno invasion, and techno complexity) have a significant impact on employee performance, but techno insecurity and techno uncertainty have no significant effect. The researcher found that techno complexity had the greatest impact on banking employee performance. Further, it reveals that Hamabantota banking employees had moderate techno overload and it positively impact to the employee performance. Finally, the research recommended to bank administrators and employees to pay attention to Technostress creators.


Keywords: Technostress, Employee Performance

Pages: 561-568

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