Factors Affecting Work Performance when using Information Technology Applications

To research factors that affect employee work efficiency when using IT applications, the author uses qualitative and quantitative research methods. Through the investigation of 221 survey questionnaires, subjects are officers and employees working at the Air Defense Technical Institute - Air Force; then synthesize and process data on SPSS software. The results show that the factor Satisfaction impacts Work Performance and the factors of Service Quality, Information Quality, and System Quality impact User Satisfaction. Service quality is the factor that has the greatest influence on user satisfaction (Beta = 0. 445 and Sig. = 0.000). Satisfaction has a significant impact on work performance. Institute of Technology Air Defense - The Air Force needs to build a capable support team to improve service quality and user satisfaction, thereby improving the work efficiency of officers.