Users’ Satisfaction of the Academic Library facilities and Services in Swamy Vipulananda Institute of Aesthetic Studies, Sri Lanka

Library is identified as an important organization in the higher educational system. It is an essential requirement for learning and research activities. The library of a higher education institute is committed to provide an excellent service for its users. Since the higher education institute library is devoted to provide exceptional learning resources, it is recognized as an excellent service providing center among the users. Meantime except learning resources a library develops the availabilities of its other facilities and services. In this context, this study was carried out to evaluate library user satisfaction with existing facilities and services expect learning resources while identifying user needs. The study uses the survey research design through the stratified random sampling method. 240 (out of 808) undergraduates who visit the Swamy Vipulanada Institute of Aesthetic studies library were selected as sample. According to the result that the undergraduates are overall satisfied with available library facilities and services. However, the study further reveals one of the attributes of the study that the orientation program of the library is not being fully effectively utilized by undergraduates. Based on this finding it is essential to reorganize the orientation program among the undergraduates. Thus, this study present recommendation to upgrade the current orientation program among the users to meet the challenges they face in the information access.