Ergonomics and Work Productivity in the Hospitality Industry: A Theoretical Review

The most important challenges that a company's human resource department must deal with these days are employee productivity and performance. An organization's ability to assure the accomplishment of its objectives depends on the productivity of its employees. In order to enhance both human well-being and total system performance of hospitality organizations, ergonomics is a field of study applied to demystify how people interact with other components of a system in the places of work. The objectives of this paper were to investigate the areas of application of ergonomics in relation to productivity and to determine the impact of ergonomics on productivity of employees in the hospitality industry. A qualitative research approach was used for this paper. The paper used document analysis approach to review the areas of applications of ergonomics and their impacts on the productivity of employees in the hospitality industry. Published research articles, books and information from other internet were used to obtain insights in the application of ergonomics and its impact on the productivity of employees in the hospitality industry. The findings are that ergonomics is a very significant discipline for consideration when designing the work places, equipment and it can impact on the wellbeing of the workers in hospitality organizations.