Satisfaction on the implementation of student services

The quality of services provided by a Higher Education Institution (HEI) plays a vital role in the development of an individual. The study determined the students’ level of satisfaction on the implementation of the student services of Ilocos Sur Polytechnic State College. It further identified the profile of the respondents, significant relationship between the profile and the level of satisfaction on the implementation of the student services, significant difference on the level satisfaction on the implementation of the student services between and among campuses. Descriptive design was used with 366 respondents. Data were obtained through the use of a questionnaire and were analyzed using mean and percentage, frequency count simple bivariate correlation, multivariate Anova, Tukey post hoc and Duncan and Chi square. Results revealed the dominance of female in the population. Most of them are single, Roman Catholic, and in their junior year. Student are highly satisfied with the services. Year level, age and religion revealed as predictors on the level of satisfaction on the implementation of student services. Sta. Maria and Tagudin campuses showed significant difference on students’ satisfaction on the implementation of Housing Services and Social Community and Multi-Faith Services.