The Relationship between Conflict Management Strategy and Nurse Job Satisfaction at the Pidie District General Hospital, Indonesia

Background: Conflict is a process of contention between one or more parties and will appear to be tension in feelings, thoughts, and actions within the nurse. Effective conflict management strategies are needed so that conflict has positive impacts and can increase the satisfaction of nurses.

Methods: The kind of research quantitative. Correlational study cross-sectional by design, with the simple random sampling of some 168 nurses who work in the inpatient ward. Data collection using a questionnaire the womb organizational conflict inventory-II (ROCI-II) and Minnesota Satisfaction Questionnaire (MSQ), data analysis using descriptive statistics, chi-square, and logistic regression multiple test.

Results: The results of the study show that there is a relationship between conflict management strategies; collaborating (p-value = 0.000), compromising (p-value = 0.003), avoiding (p-value = 0.041), accommodating (p-value = 0.010) and there is no competing relationship (p-value = 0.098) with job satisfaction nurse at the Pidie District General Hospital. Conflict management strategy; collaborating is the most related strategy (p-value = 0.001 with odds ratio = 3.672).

Conclusion: To hospital management, they can facilitate nurses to choose the right conflict management strategy so that they can improve the ability of nurses to resolve conflicts which can create nurse job satisfaction.