Evaluation of the Psychological Capital of Employees in Tourism Firms in Hanoi

Psychological capital plays an important role in increasing the learning capacity, professional skills, problem solving, and innovation in the work of employees (Luthans et al., 2013) [12]. Tourism businesses always have different specific standards to create their own unique service style, and they need employees who are not only professional but also have confidence in their work. Optimism to serve customers better, knowing how to stand up after failure, having faith and motivation to accomplish goals—these are employees with high psychological capital. This study was conducted with the aim of identifying, analyzing, and measuring the psychological capital of employees in tourism firms in Hanoi by using qualitative and quantitative research methods. Quantitative research methods were carried out with SPSS software, including descriptive statistics, Cronbach's alpha, and EFA analysis. On the basis of a review of previous studies and after interviewing experts, the study has identified and analyzed 24 scales (component attributes) of employees' psychological capital. Based on this result, the study proposes some recommendations to improve the psychological capital of employees, thereby improving the quality of human resources and improving business performance in tourism firms in Hanoi.